Service Degradation: , Computers, Some Cameron Library Computers & Some CAB Classrooms Computers - 2017/08/21 - 14:20

Degradation resolution

Start: 2017/08/21 14:20 - Some clients using IST managed computers were reporting they were getting errors when trying to authenticate. The affected computers were unable to browse the Internet. IST began investigating. Locations known to be affected were:

  • Cameron Library Knowledge Common
  • Cameron Library 1-30 Lab
  • Some Central Academic Building (CAB) Classrooms

2017/08/21 15:30 - Investigation determined network devices were not responding to authentication requests and they were restarted to resolve the issue.
End: 2017/08/21 15:40 - Service was confirmed restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Degradation Duration: 1 hour, 20 minutes
 
This Degradation information was based on the information available to IST at the time this alert was drafted. If you were affected by this Degradation and have more information, contact IST at 780-492-9400.
Reference: INC0087717