Service Outage: , Learning Shop, Across Campus, All Users - 2017/04/18 - 08:40

Outage resolution

Start: 2017/04/18 08:40 - Users called in to report they could not access https://www.learningshop.ualberta.ca/. Learning Shop, lists learning opportunities for all Academic and Support Staff across the University of Alberta IST began investigating.
2017/04/18 10:30 - Investigation determined some application processes had become unresponsive on the server that hosts the Learning Shop application. The affected application services were restarted to restore service.
End: 2017/04/18 10:40 - Service was confirmed restored.  

Outage Duration: 2 hours

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0079206