Service Outage: , Lab & Classroom Computers, ECHA, All Users - 2017/04/13 - 08:20

Outage resolution

Start: 2017/04/13 08:20 - IST began investigating an issue that was affecting lab and classroom computers in the Edmonton Clinic Health Academy (ECHA) building. Affected computers did not load Operating Systems (OS).
2017/04/13 09:30 - IST had restored service to the affected labs, however the issue persisted, both lab and classroom computers were still not loading Operating Systems intermittently. Investigation into a fix continued.
End: 2017/04/13 15:45 - Service was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   
 
Outage Duration: 7 hours, 25 minutes
 
This Outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0079070