Service Degradation: , EDRMS (Alfresco), Across Campus, Some Users - 2017/03/09 - 15:05

Degradation resolution

Degradation RESOLUTION

2017/03/09 15:05 - Monitoring systems detected an issue with 1 of 2 servers that host the Electronic Document and Records Management System (EDRMS) system. Some users may have experienced errors or slowness. IST began investigating.
2017/03/09 17:00 - IST was working in investigating and resolving the issue.
End:2017/03/09 20:15 - Systems have been restored.  If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Degradation Duration: 5 hours, 10 minutes

This Degradation information was based on the information available to IST at the time this alert was drafted. If you were affected by this Degradation and have more information, contact IST at 780-492-9400.
Reference: INC0076605