Service Degradation: , uAlberta Login, Across Campus, All Users - 2017/02/28 - 13:15

Degradation resolution

Start: 2017/02/28 13:15 - Users began reporting a delay when trying to authenticate with apps that use the uAlberta Login service. IST began investigating.
2017/02/28 14:00 - IST determined the cause of the issue and began implementing a fix to restore service.
End: 2017/02/28 15:00 - The fix was implemented and tested successfully. Service was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400. 

Degradation Duration: 1 hour, 45 minutes

This Degradation information was based on the information available to IST at the time this alert was drafted. If you were affected by this Degradation and have more information, contact IST at 780-492-9400.
Reference: INC0075934