Service Outage: , Telephones: UCCX, IST Service Desk, Pediatrics, U of A Switchboard - 2017/02/15 - 09:41

Outage resolution

2017/02/15 09:15 – IST is investigating reports of a Cisco Unified Contact Center Express (UCCX) outage affecting some call centres around campus. We will provide more information shortly.
2017/02/15 10:35 - IST is currently working with a third party vendor to investigate and resolve the issue.
2017/02/15 11:00 - The cause was discovered and a fix is being prepared for implementation.
End: 2017/02/15 11:10 – Service was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Outage Duration: 2 hours

This outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this outage and have more information, contact IST at 780-492-9400. Reference: INC0075191