Start: 2018/02/22 14:50 - Monitoring tools began reporting the www.ualberta.ca website became unavailable. University Relations - Digital support teams began investigating.
2018/02/22 15:20 - The root cause of the outage was determined to be an unexpected issue related to a scheduled update to the Sitecore web content management system. Service was restored by reversing the configuration to a previous state. Monitoring began to see if any futher issues were reported.
End: 2018/02/23 11:00 - University Relations - Digital reports no further issues. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.
Outage Duration: 30 minutes
This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.