Notifications

Service Degradation: UWS HUB Mall All Users - 2017/02/27 - 12:05

Degradation resolution

Start: 2017/02/27 12:05 - Monitoring devices detected some network devices providing University Wireless Service (UWS) in the HUB Mall had become unavailable. Affected users experienced slowness or no access to UWS. IST began investigating.
2017/02/27 12:45 - IST determined a localized power outage was the cause of the issue. Facilities and Operations began investigating. 
End: 2017/02/27 13:50 - Power and UWS service were restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400. 

Degradation Duration: 1 hour, 45 minutes

This Degradation information was based on the information available to IST at the time this alert was drafted. If you were affected by this Degradation and have more information, contact IST at 780-492-9400.
Reference: INC0075850

Service Outage: eClass Across Campus All Users - 2017/02/24 - 00:30

Outage resolution

2017/02/24 00:30 - IST discovered an issue with eClass service. We will provide more information shortly.
2017/02/24 02:45 - Service was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Ouatge Duration: 2 hours 15 minutes

This Outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0075709

Service Outage: IT Services Across Campus Some Users - 2017/02/23 - 10:00

Outage resolution

2017/02/23 10:00 - IST received reports of a power outage affecting North Campus. Monitoring systems detected a number of network devices became unavailable which resulted in a loss of some IT services around campus.
2017/02/23 11:30 - IST received confirmation power has been restored. IT services are currently being restored.
2017/02/23 13:00 - IST determined a few network devices were damaged as a result of the power failure and needed to be replaced in order to restore services.
End: 2017/02/23 17:00 – Service was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Outage Duration: 7 hours

This Outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0075645

 

Service Change: AirWatch Mobile Device Management Upgrade (AirWatch Users) - 2017/02/17 - 14:03

Change change

The AirWatch CN628 environment, the Mobile Device Management application, will be upgraded to the latest 9.0 FP 3 feature pack.

During this time frame, AirWatch users can expect the following:

  • Admin users will not be able to log into the Web Console
  • New device users will not be able to enroll
  • Existing device users will not be able to access the VMware AirWatch® App Catalog or Self Service portal
  • Existing content in VMware AirWatch® Content Locker™ will continue to be accessible, however, new content will not be available


Start: 2017/02/23 03:00
End:  2017/02/23 07:00

Service Change: Sitecore Framework Update (Sitecore Users) - 2017/02/17 - 13:53

Change change

University Digital Strategy is updating the Sitecore framework to add features and address the following issues reported by users:
    • FEATURE: Website administrators can now hide the "department" column on professor collection landing pages (for single-department faculties)
    • BUG: Unit level administrators are unable to unlock items locked by other users
    • FEATURE: System now sends email to workflow submitters when an item is approved
    • MISC: Various code changes to improve troubleshooting
Although this change does not require resources to be offline, users attempting to manage content in Sitecore may experience service degradation (slow system response) during the update. Visitors to Sitecore-hosted university websites will be unaffected by this change. The update process is expected to take 4 hours.
 
Start: 2017/02/22 09:00
End: 2017/02/22 13:00
Service Outage: Telephones: UCCX IST Service Desk, Pediatrics, U of A Switchboard - 2017/02/15 - 09:41

Outage resolution

2017/02/15 09:15 – IST is investigating reports of a Cisco Unified Contact Center Express (UCCX) outage affecting some call centres around campus. We will provide more information shortly.
2017/02/15 10:35 - IST is currently working with a third party vendor to investigate and resolve the issue.
2017/02/15 11:00 - The cause was discovered and a fix is being prepared for implementation.
End: 2017/02/15 11:10 – Service was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Outage Duration: 2 hours

This outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this outage and have more information, contact IST at 780-492-9400. Reference: INC0075191

Service Degradation: IST Lab Computers Medical Sciences Building & Cameron Library - 2017/02/09 - 10:30

Degradation resolution

 

Start: 2016/02/09 09:00 – IST is investigating reports of computer start issues in some IST labs. We will provide more information shortly.
2016/02/09 09:15 - The scope of affected labs include the Cameron Library public computers and MedSci 231 and 227.
2016/02/09 10:00 – The cause has been identified and corrected. The affected IT services were tested.
End: 2016/02/09 10:05 – Service was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Degradation Duration: 1 hour

This outage information is based on the information available to IST at the time this alert was drafted. If you were affected by this outage and have more information, contact IST at 780-492-9400. Reference: INC0074769

Service Change: OnTheHub Webstore All Users - 2017/02/02 - 15:40

Change change

OnTheHub (https://ualberta.onthehub.com/), IST's online software store, will undergo vendor scheduled maintenance. Users of this service will be unable to access the web store during the maintainace window. This service outage is expected to last for two hours.
 
Start: 2017/02/07 12:00 
End: 2017/02/07 14:00

Service Outage: Network Loss Parts of Campus Some Users - 2017/01/31 - 15:58

Outage resolution

Start: 2017/01/31 15:58 - Some users across campus began reporting that they had no connectivity to the network. IST investigated the issue.
IST confirmed that a switch malfunctioned
End: 2017/01/31 16:15 - Service was restored

Outage Duration: 17 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0074079

Service Change: Kerberos Configuration Update (Campus Wide) - 2017/01/27 - 09:30

Change change

The kerberos service, which allows Campus Computing ID (CCID) holders to authenticate to various services across campus, will be updated. The affected users may be unable to authenticate to these services or to change their CCID password during the outage. The service degradation is expected to last for 15 minutes.

Start: 2017/01/30  23:00
End: 2017/01/30  23:15