Commonly Asked Questions
You can set up your Android or iOS device by visiting our Google Sync Mobile Set Up guide.
- If you are an applicant who has not logged into UAlberta Gmail before, you will need to contact our Service Desk for a workaround.
- If Gmail is blocked by your Internet Service Provider, you could try connecting to a VPN and then attempting to access Gmail again. Instructions on using the university’s VPN are available here.
- If you are planning a trip to a place where Google is blocked, you can try accessing your email account using the legacy mail server, but you have to set it up before leaving. No support is provided for this option, and only basic Gmail features can be accessed this way.
You can subscribe to the UAlberta G Suite release calendar to be informed of the latest G Suite releases at the University of Alberta.
For a collection of online safety tips visit the Office of the Chief Information Security Officer’s website for more details and the university’s official policies.
You can use the Google Takeout self-serve tool. In a few easy steps, Google Takeout can help you create an archive copy of data (UAlberta G Suite apps like Gmail, Calendar, and more) to keep for your records or transfer to another account.
UAlberta G Suite Release Calendar
Stay up to date on all new changes and releases happening in Google.
Subscribe to this calendar to stay up date on all of the latest G Suite releases at the University of Alberta.