Service Degradation: eClass - 2019/02/14 - 14:15
Start: 2019/02/14 11:30 - Users began reporting that eClass forum post emails were not sending. This meant that messages posted by instructors to course announcement forums were not being sent directly to student’s ualberta gmail addresses as they normally would have. Regular eClass functions and other system notification types (assignments, quizzes, person-to-person messages etc.) were working normally.
2019/02/14 12:30 - eClass support analysts began investigating and identified some possible workarounds for both instructors and students: Link: https://support.ctl.ualberta.ca/index.php?/News/NewsItem/View/150/eclass-forum-post-email-problem-february-14th-2019
2019/02/15 9:00 - eClass support analysts continued to investigation the issue.
2019/02/15 10:30 - eClass support analysts determined the cause of the issue and repaired it. Forum post emails are now processing correctly and have begun being sent to users.
End: 2019/02/15 10:45 - Service has been confirmed restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400
Degradation Duration: 23 hours, 15 minutes
This degradation information is based on the information available to IST at the time this alert was drafted. If you were affected by this outage and have more information, contact IST at 780-492-9400.