In the Front Line

As a Service Desk Analyst, Lorian Williams is an integral part of IST’s front-line support team. “Everybody here gets along,” Lorian states. “And maybe you’re not going to solve every request… but you know who to pass every request onto.”


Since starting with IST in October under Team Lead Amy Ferguson, Lorian has been pulling together with the rest of her team to help IST’s clients set up their classrooms, connect to the network, troubleshoot email issues, and navigate the new MDM program. “Everyone is helpful,” Lorian remarks. “You can’t know everything, so it’s great that you can ask. No one is going to down look at you for asking for help because we all do it.”


Although Lorian has always been interested in computers, it was her time in high school that solidified her career path. “In the Caribbean, we have to do something called the CXCs to get into college… it’s like the Caribbean version of the SATs,” Lorian explains. “When I did mine, I came in fifth for information technology. That was a deciding factor for me since you might as well do something that you like and that you’re good at.”

Posted by Sheena Moore