Notifications

Service Outage: Scan to Email - 2017/08/02 - 12:45

Outage resolution

Start: 2017/08/02 12:45 - A client reported they received an error, "unable to scan" when trying to send a scan to email at a Xerox copier.
2017/08/02 13:45 - More clients reported the same issue at other Xerox copiers. IST began investigating.
2017/08/02 14:30 - A fix was implemented, service was restored. Monitoring began to see if the issue reoccurred
End: 2017/08/03 11:30 - No further issues have been reported.  

Outage Duration: 1 hour, 45 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0086326

Service Outage: PBX Telephones Pavillon McMahon and Pavillon Lacerte, Campus Saint-Jean - 2017/07/31 - 09:00

Outage resolution

Start: 2017/07/31 09:00 - Clients located at the Pavillon McMahon and Pavillon Lacerte in Campus Saint-Jean reported their Private Branch Exchange (PBX) Nortel phones were not working after a weekend power failure. TELUS began investigating.
End: 2017/07/31 12:00 - The issue was resolved by TELUS and service has been restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

Outage Duration: 3 hours

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0086104

Service Degradation: SuperNet Internet Access Some SuperNet Sites - 2017/07/18 - 10:11

Degradation resolution

Start: 2017/07/18 08:45 – IST is investigating reports of internet access issues affecting University of Alberta SuperNet sites. We will provide more information shortly. Please see the list below for the affected locations:

  • BARD
  • Kinsella Research Station
  • Acoustic Labs
  • Provincial Fitness Unit
  • Calgary Branch Office
  • Devonian Gardens
  • Swine Research
  • Calgary Rehab Med Site
  • St Albert Research Station
  • Augustana
  • Campus St-Jean
  • South Campus

2017/07/18 10:00 - Service has been partially restored. IST continues to investigate and resolve the issue.
2017/0718 10:20 - Service was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Degradation Duration: 1 hour 35 minutes

This outage information is based on the information available to IST at the time this alert was drafted. If you were affected by this outage and have more information, contact IST at 780-492-9400. Reference: INC0085192

Service Outage: Printing Service SPH, SMS, HSC and Ancillary Services - 2017/07/12 - 15:38

Outage resolution

2017/07/12 09:00 - IST analysts and clients reported printing issues in School of Public Health, Supply Management Services, Health Sciences Council and Ancillary Services. Affected clients will be unable to perform printing tasks. Currently IST is investigating and working on a fix.
2017/07/13 09:00 - A fix has been identified and will be deployed soon. IST will continue monitoring for any other related issues.
2017/07/14 10:30 - Service was confirmed restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400
   
Outage Duration: 2 days, 1 hour and 30 minutes
   
This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC008462

 

Service Outage: IT Services College Plaza, Campus Tower & Campus Saint-Jean All Clients - 2017/07/07 - 14:00

Outage resolution

Start: 2017/07/07 14:00 - IST analysts reported a power outage at College Plaza, Campus Tower & Campus Saint-Jean was affecting all IT services. EPCOR began investigating.
2017/07/07 15:00 - Power has been restored to all locations. Most of the affected IT services were restored, one server remained unavailable and was investigated why it did not start after power restoration.
End: 2017/07/07 16:20 - The unavailable server was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   
 
Outage Duration: 2 hours, 20 minutes

This Outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0084428

Service Modifier: Switch Port Mapping (CCIS) - 2017/06/15 - 09:09

Modifier change

The switches that provide network connectivity in the Centennial Centre for Interdisciplinary Science (CCIS) will undergo maintenance. The affected users within CCIS may be intermittently unable to connect to network resources. The service degradation is expected to last for four hours.
 
Start: 2017/06/19  22:00
End: 2017/06/20  02:00
 
Start: 2017/06/21  22:00
End: 2017/06/22  02:00
Service Modifier: IST Website OS Upgrades (ist.ualberta.ca users) - 2017/06/02 - 11:27

Modifier change

The web site hosted on ist.srv.ualberta.ca (ist.ualberta.ca) will be moved onto a new operating system platform. During the change the ist.ualberta.ca website will be unavailalbe. The service outage is expected to last for up to 1 hour.
 
Start: 2017/06/07 07:15:00
End: 2017/06/07 08:15:00
Service Modifier: AirWatch Mobile Device Management Environment Upgrade (AirWatch Users) - 2017/06/02 - 11:14

Modifier change

The AirWatch environment, the Mobile Device Management application, will be upgraded to version 9.1.  During the change, AirWatch users can expect the following:

  • Admin users will not be able to log into the Web Console
  • New device users will not be able to enroll
  • Existing device users will not be able to access the VMware AirWatch® App Catalog or Self Service portal
  • Existing content in VMware AirWatch® Content Locker™ will continue to be accessible, however, new content will not be available

Start: 2017/06/06 07:00
End:  2017/06/06 11:00

Service Outage: eClass - 2017/05/29 - 11:10

Outage resolution

Start: 2017/05/29 11:10 - Monitoring tools detected servers hosting eClass, the university's online learning platform, became unavailable. IST began investigating
2017/05/29 11:20 - Investigation determined the issue was the result of a network outage.  
End: 2017/05/29 12:00 - The network issue was resolved and eClass service was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

Outage Duration: 50 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0081715

Service Modifier: AFS Security Updates All AFS Users - 2017/05/29 - 10:45

Modifier change

Servers used by the Andrew File System (AFS) file service will be taken off-line for security updates. AFS users will be unable to access their file space during these updates. The service outage is expected to last for up to 5 hours.
 
Start: 2017/06/03  22:00 
End: 2017/06/04  03:00