Notifications

Service Degradation: Computers Some Cameron Library Computers & Some CAB Classrooms Computers - 2017/08/21 - 14:20

Degradation resolution

Start: 2017/08/21 14:20 - Some clients using IST managed computers were reporting they were getting errors when trying to authenticate. The affected computers were unable to browse the Internet. IST began investigating. Locations known to be affected were:

  • Cameron Library Knowledge Common
  • Cameron Library 1-30 Lab
  • Some Central Academic Building (CAB) Classrooms

2017/08/21 15:30 - Investigation determined network devices were not responding to authentication requests and they were restarted to resolve the issue.
End: 2017/08/21 15:40 - Service was confirmed restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Degradation Duration: 1 hour, 20 minutes
 
This Degradation information was based on the information available to IST at the time this alert was drafted. If you were affected by this Degradation and have more information, contact IST at 780-492-9400.
Reference: INC0087717

Service Modifier: AXIA Network Maintenance (Swine Research, Bard, Acoustic Lab) - 2017/08/18 - 15:24

Modifier change

AXIA, the Supernet provider, will be performing a hardware replacement to ensure network stability. Users in the University of Alberta Swine Research Station, Bard, and the Acoustic Lab may be unable to access the network for approximately 45 minutes over the duration of the change.

 

Start: 2017/08/21 00:01

End: 2017/08/21 06:00

Service Modifier: Security Updates (University of Alberta Staff and Students) - 2017/08/14 - 14:30

Modifier change

Multiple servers will undergo routine maintenance and receive security updates performed by Information Services and Technology (IST). During the change, users will be unable to reach the services listed below. The service outage is expected to last 3 hours.  

 

  • My CCID Portal which allows users to change their passwords

  • The CCID ToolBox that provides administrative services for the CCID interface

  • OnTheHub UA Software Distribution Service that provides software downloads

  • The Information Services and Technology (IST) Website

  • The Learning Shop which lists learning opportunities for all Academic and Support Staff across the University of Alberta

  • The Central Login Service, also known as GPU (General Purpose Unix)

  • UAOpenCart, a financial application which offers services to Clients for External Business Transactions.

 

Start: 2017/08/21  22:00

End: 2017/08/21  01:00

Service Outage: IT Services - 2017/08/14 - 12:45

Outage resolution

Start: 2017/08/14 12:45 - Monitoring systems alerted several IT systems and network devices became unavailable. IST began investigating a reported power interruption that may have impacted some IT services.
2017/08/14 13:55 - Some IT services were restored, however several servers in Computing Science were still unavailable. Some network devices were also down in the Edmonton Clinic Health Academy (ECHA) and the Central Academic Building (CAB) which appeared to be affecting some Labs and Classrooms. Investigation continued.
End: 2017/08/14 15:45 - The remaining devices have been brought back online and service has been restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

Outage Duration: 3 hours

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0087155

Service Outage: IT Services HUB Some Clients - 2017/08/10 - 16:01

Outage resolution

Start: 2017/08/10 16:00 - Monitoring systems detected a number of network devices became unavailable in HUB which resulted in a loss of some IT services.
2017/08/10 16:25 - Facilities and Operations confirmed a power outage in some parts of HUB and began investigating.
End: 2017/08/10 17:20 - Power has been restored. IT services were restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Outage Duration: 1 hour, 20 minutes

This Outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0086964

Service Modifier: Commercial Internet Peer - Enable IPS Filtering (Internet Users) - 2017/08/02 - 15:47

Modifier change

A commercial internet feed that provides internet access to campus will be modified. Campus users may experience difficulty with accessing websites and services hosted on the internet. The service degradation is expected to last for up to 2 hours.

Start: 2017/08/02  22:00 
End: 2017/08/02  23:59

Service Outage: Scan to Email - 2017/08/02 - 12:45

Outage resolution

Start: 2017/08/02 12:45 - A client reported they received an error, "unable to scan" when trying to send a scan to email at a Xerox copier.
2017/08/02 13:45 - More clients reported the same issue at other Xerox copiers. IST began investigating.
2017/08/02 14:30 - A fix was implemented, service was restored. Monitoring began to see if the issue reoccurred
End: 2017/08/03 11:30 - No further issues have been reported.  

Outage Duration: 1 hour, 45 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0086326

Service Outage: PBX Telephones Pavillon McMahon and Pavillon Lacerte, Campus Saint-Jean - 2017/07/31 - 09:00

Outage resolution

Start: 2017/07/31 09:00 - Clients located at the Pavillon McMahon and Pavillon Lacerte in Campus Saint-Jean reported their Private Branch Exchange (PBX) Nortel phones were not working after a weekend power failure. TELUS began investigating.
End: 2017/07/31 12:00 - The issue was resolved by TELUS and service has been restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

Outage Duration: 3 hours

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0086104

Service Degradation: SuperNet Internet Access Some SuperNet Sites - 2017/07/18 - 10:11

Degradation resolution

Start: 2017/07/18 08:45 – IST is investigating reports of internet access issues affecting University of Alberta SuperNet sites. We will provide more information shortly. Please see the list below for the affected locations:

  • BARD
  • Kinsella Research Station
  • Acoustic Labs
  • Provincial Fitness Unit
  • Calgary Branch Office
  • Devonian Gardens
  • Swine Research
  • Calgary Rehab Med Site
  • St Albert Research Station
  • Augustana
  • Campus St-Jean
  • South Campus

2017/07/18 10:00 - Service has been partially restored. IST continues to investigate and resolve the issue.
2017/0718 10:20 - Service was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Degradation Duration: 1 hour 35 minutes

This outage information is based on the information available to IST at the time this alert was drafted. If you were affected by this outage and have more information, contact IST at 780-492-9400. Reference: INC0085192

Service Outage: Printing Service SPH, SMS, HSC and Ancillary Services - 2017/07/12 - 15:38

Outage resolution

2017/07/12 09:00 - IST analysts and clients reported printing issues in School of Public Health, Supply Management Services, Health Sciences Council and Ancillary Services. Affected clients will be unable to perform printing tasks. Currently IST is investigating and working on a fix.
2017/07/13 09:00 - A fix has been identified and will be deployed soon. IST will continue monitoring for any other related issues.
2017/07/14 10:30 - Service was confirmed restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400
   
Outage Duration: 2 days, 1 hour and 30 minutes
   
This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC008462