Notifications

Service Modifier: Andrew File System University Wide Andrew File System Users - 2018/03/21 - 14:38

Modifier change

The Andrew File System (AFS) file service servers security updates previously scheduled for March 24 & 25 have now been rescheduled.  See below for details. 
 
The Andrew File System (AFS) file service's servers will be taken off-line for security updates. AFS users will be unable to access their file space during the updates. The service outage is expected to last for up to 5 hours. 
 
Start: 2018/04/14  22:00 
End: 2018/04/15 03:00 
Service Modifier: Electronic Documents and Records Management System University Wide EDRMS Users - 2018/03/21 - 09:43

Modifier change

The Electronic Documents and Records Management System (EDRMS), a content and document management service, will undergo maintenance to address Thesis Deposit site bug fixes and user interface improvements.  The EDRMS site will not be available for up to 30 minutes at any time during the duration of the 2 hour change window.
 
Start: 2018/03/21  22:00
End: 2018/03/21  23:59
Service Modifier: AirWatch Mobile Device Management Environment University Wide AirWatch Admin & Users - 2018/03/21 - 09:23

Modifier change

The AirWatch CN628 environment, the Mobile Device Management application, will be upgraded to 9.3 GA Feature Pack on March 27, 2018 3:00am MDT – March 27, 2018 7:00am MDT.   

During this time frame, AirWatch users can expect the following:

  • Admin users will not be able to log into the Web Console
  • New device users will not be able to enroll
  • Existing device users will not be able to access the VMware AirWatch® App Catalog or Self Service portal
  • Existing content in VMware AirWatch® Content Locker™ will continue to be accessible, however, new content will not be available

Start: 2018/03/27 03:00 

End:  2018/03/27 07:00

Service Outage: University of Alberta Web Content - 2018/03/15 - 11:28

Outage resolution

Start: 2018/03/15 11:20 - IST Monitoring tools began reporting webpages for the Faculty of Extension, Centre for Teaching and Learning, School of Business, and University of Alberta became unavailable. University Relations - Digital support teams began investigating.
End: 2018/03/15 11:40 - University Relations - Digital resolved the issue and will continue to investigate until the root cause is identified, but websites are reporting online and operational. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.  

Outage Duration: 20 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0102668

Service Outage: University of Alberta Web Content - 2018/03/14 - 12:22

Outage resolution

Start: 2018/03/14 12:00 - IST Monitoring tools began reporting webpages for the Faculty of Extension, Centre for Teaching and Learning, School of Business, and University of Alberta became unavailable. University Relations - Digital support teams began investigating.
2018/03/14 12:40 - The root cause of the outage was determined to be an unexpected issue related to planned maintenance at the cloud provider. Service was restored by making a configuration change to their environment.  
End: 2018/03/14 12:50 - University Relations - Digital reports no further issues. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

Outage Duration: 50 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0102570

Service Modifier: University Wireless Service (UWS) and the Guest@ wireless service University Wide - all campuses wireless users - 2018/03/13 - 15:19

Modifier change

The wireless LAN (Local Area Network) controllers, which manage the University Wireless Service (UWS) and the Guest@ wireless service, will be upgraded.
 
Users of these wireless services at all campuses will be unable to access the Internet at the times listed below. 
 
The service outage is expected to last for 1 hour at any time during the 2 hour change window.  Wired access to the network will still be available. 
 
CCIS Building 
Start: 2018/03/15 22:00
End:  2018/03/16  00:00
 
All other locations University Wide 
Start: 2018/03/19 22:00
End:  2018/03/20 00:00
Service Modifier: See details below for a list University Wide Staff & Students - 2018/03/07 - 15:43

Modifier change

Multiple servers will undergo routine maintenance and receive security updates performed by Information Services and Technology (IST). During the change, users will be unable to reach the services listed below. The service outage is expected to last 3 hours.  

  • OnTheHub UA Software Distribution Service that provides software downloads
  • The Information Services and Technology (IST) Website
  • The Learning Shop which lists learning opportunities for all Academic and Support Staff across the University of Alberta
  • The Central Login Service, also known as GPU (General Purpose Unix)
  • UAOpenCart, a financial application which offers services to Clients for External Business Transactions.
  • Enterprise Documents and Records Management System (EDRMS)
  • Mass File Storage (MFS)

Start: 2018/03/19  22:00

         End: 2018/03/20  01:00

Service Modifier: Files located on the file server School of Public Health School of Public Health file server users - 2018/03/07 - 11:00

Modifier change

A file server that provides files to users in the School of Public Health Alliance for Canadian Health Outcomes Research in Diabetes group will have its network configuration changed. The affected users will be unable to connect to the server for the duration of the 10 hour change window.  
 
Start: 2018/03/07 22:00:00
End: 2018/03/08 08:00:00
Service Modifier: Andrew File System University Wide Andrew File System Users - 2018/03/07 - 03:57

Modifier change

The Andrew File System (AFS) file service’s servers will be taken off-line for security updates. AFS users will be unable to access their file space during the updates. The service outage is expected to last for up to 5 hours.

 

Start: 2018/03/24  22:00

End: 2018/03/25  03:00

 
Service Modifier: Labs and Classrooms ARTS 112, IDS 102, COUTTS (Education South) L-110, FINE ARTS 1-7 & 2-036, WCM Health Sciences 2F-102 Instructors, Students - 2018/03/07 - 01:27

Modifier change

Labs and classrooms in various locations will undergo server maintenance.  Authentication gateways that provide authentication services and access to the internet will undergo an operating system replacement and RAM upgrades.  The labs/classrooms will be booked for 1 hour maintenance window with the Registrar's Office. See below for schedule details. The service outage expected to be 15-30 minutes during the 1 hour change window. 
 
Phase 2 
Start: 2018/03/14 12:00:00
End: 2018/03/21 13:00  
 
ARTS 112:  March 14, 12-1pm 
IDS 102: March 15, 12-1pm 
COUTTS (Education South) L-110: March 16, 12-1pm 
FINE ARTS - 1-7:  March 19, 12-1pm 
FINE ARTS  2-036: March 20, 12-1pm 
WCM Health Sciences 2F.102: March 21, 12-1pm
 
Phase 3 - TBA
 
Phase 1 - Completed