Notifications

Service Modifier: Course evaluations University Wide Course Instructors, students - 2018/09/19 - 11:00

Modifier change

Courseval software, that supports USRI (Universal Student Ratings of Instruction) questionnaires will be updated to the latest version.  The affected users will be unable to submit responses or display reports for the duration of the change.

Start: 2018/09/25  07:00
End: 2018/09/25   08:00

Service Modifier: IST Website - st.ualberta.ca University Wide Users requiring information from the IST Website - 2018/09/19 - 10:35

Modifier change

The instance istweb1-prod which hosts the public IST website will have the operating system patched. The IST Website ist.ualberta.ca will be unavailable for up to 10 minutes at anytime during the 1 hour change window.  
 
Start: 2018/09/19  22:00 
End: 2018/09/19  23:59
Service Outage: Guest@UofA Wireless Service - 2018/09/18 - 22:00

Outage alert

The wireless network connectivity that provides Guest@UofA wireless service in the University's Alberta Health Services locations and for the LRT Platforms servicing the University will be reset to fix a network degradation issue. The Guest@UofA wireless service will not be available for up to 10 minutes between 22:00 and 22:30. 

Start: 2018/09/18  22:00
End: 2018/09/18  22:30

This Outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0114079

Service Modifier: Single Sign On Services using CCID authentication University Wide Users accessing systems requiring SSO authentication - 2018/09/18 - 12:30

Modifier change

uAlberta Login that provides the Single Sign On Authentication Service (SSO) will undergo a configuration change.  All Campus Computing ID (CCID) account holders will not be able to log into university services requiring CCID authentication.  The service outage will last for up to 10 minutes at any time during the change window. 
 
Start: 2018/09/18  23:00 
End: 2018/09/18  23:10
Service Modifier: Mobile Device Management University Wide AirWatch Users - 2018/09/13 - 12:30

Modifier change

The AirWatch CN628 environment which hosts the Mobile Device Management application, will be upgraded to 9.7.  
 
During this time frame, AirWatch users can expect the following:
  • Admin users will not be able to log into the Web Console
  • New device users will not be able to enroll
  • Existing device users will not be able to access the VMware AirWatch® App Catalog or Self Service portal
  • Existing content in VMware AirWatch® Content Locker™ will continue to be accessible, however, new content will not be available
Start: 2018/09/21 03:00 
End:  2018/09/21 07:00
Service Outage: uAlberta Login - 2018/09/12 - 13:00

Outage resolution

Start: 2018/09/12 13:00 - IST began receiving reports uAlberta Login (Single Sign On Authentication Service (SSO)) was unavailable. All Campus Computing ID (CCID) account holders trying to log into some university services such as Google and PeopleSoft were affected by this outage. Clients already logged into the these services were not affected. IST support analysts began investigating.
2018/09/12 13:30 - IST support analysts restored service. Monitoring began to see if the service remained stable.
End: 2018/09/13 10:00 - Root cause has been determined and no further issues have been reported. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Outage Duration: 30 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0113811

Service Outage: login.srv.ualberta.ca - 2018/09/11 - 16:55

Outage resolution

Start: 2018/09/11 16:55 - IST received reports about login.srv, the authentication service was unavailable. IST's technical support began investigating.
End: 2018/09/11 17:15 - Service has been restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.
 
Outage Duration: 20 minutes  
 
This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0113719
Service Modifier: DPM Surveys Division of Preventative Medicine those relying on DPM surveys - 2018/09/11 - 13:36

Modifier change

The application that provides survey hosting for the Division of Preventative Medicine will be upgraded.  The affected users in the Division of Preventative Medicine will be unable to view survey results and survey participants will be unable to answer surveys. The service outage is expected to last for 1 hour.

Start: 2018/09/18  10:30 
End: 2018/09/18 11:30

Service Modifier: GSMS (Graduate Studies Management System) University Wide GSMS users - 2018/09/11 - 10:48

Modifier change

Please be aware of the time change for the start of this change.   This work will now start 2 hours earlier at 16:00 rather than 18:00 as previously communicated. 

The Graduate Studies Management System (GSMS) will be upgraded to SITS 9.5 (Strategic Information Technology Services) to provide new functionality. GSMS automates the business processes concerning the graduate student life cycle. Application processing will be suspended during this outage time. The system including the portal will be unavailable to all users for the duration of the 2.5 day (59 hours) change window.

Start: 2018/09/14 16:00

End: 2018/09/17 08:00

 

 

 

Service Modifier: EDRMS - Move the Logs Directory (EDRMS Users) - 2018/09/07 - 10:56

Modifier change

The Electronic Documents and Records Management System (EDRMS), a content and document management service, will undergo maintenance to move the write ahead logs directory. The affected users may be unable to access EDRMS during this time. The service outage is expected to last for 30 min.
 
Start: 2018/09/07  22:00 
End: 2018/09/07  22:30