Notifications

Service Modifier: eClass and eClassLive - 2018/10/20 - 06:00

Modifier change

The eClass and eClassLive environment will receive an update to apply a number of bug fixes and to improve usability. eClass and eClassLive users will not be able to access these services during the change window. The service outage is expected to last for three hours.

More information can be found at: https://bit.ly/2NzYrpf

Start: 2018/10/20 06:00
End: 2018/10/20 09:00

Service Outage: Network Services North Campus - 2018/10/09 - 09:00

Outage resolution

Start: 2018/10/09 09:00 - IST received reports of a network services (Local Area Network, University Wireless Service and Voice over Internet Protocol phones) outage across North Campus.  IST analysts began  investigating.
End:  2018/10/09 11:55 - Service was confirmed restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.
 
Outage Duration: 2 hours, 55 minutes
 
This Outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0116073

Service Degradation: PBX Phone Services North Campus - 2018/10/05 - 11:30

Degradation resolution

Start: 2018/10/05 10:35 – IST began investigating reports of a PBX (private branch exchange) telephone service degradation affecting some users around North Campus. Affected users were not able to receive or make calls. 
2018/10/05 11:30 - IST began working with our third party vendor to investigate and resolve the issue.
2018/10/05 15:30 - Third party vendor investigation continued in order to find the source of the degradation.
End: 2018/10/05 18:20 - Service has been restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Degradation Duration: 7 hours, 45 minutes.

This degradation information is based on the information available to IST at the time this alert was drafted. If you are affected by this outage and have more information, contact IST at 780-492-9400. 
Reference: INC0115968

Service Outage: PeopleSoft Campus Solutions and Bear Tracks Application - 2018/10/04 - 16:38

Outage resolution

Start: 2018/10/04 16:30 - IST received reports that the PeopleSoft Campus Solutions and Bear Tracks Applications were unavailable. Third party vendor began investigating.
End: 2018/10/04 16:50 - Services were confirmed restored by the third party vendor. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Outage Duration: 20 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0115917

Service Outage: Email Delay - 2018/10/02 - 10:10

Outage resolution

Start: 2018/10/02 10:10 - IST received reports some emails were being delayed. IST support analysts began investigating.
2018/10/02 10:30 - IST support analysts determined one of the email servers was rejecting emails. The server was removed from rotation and email traffic was redirected to other servers to process the backlog.
End: 2018/10/02 10:45 - Email traffic has resumed. No further issues have been reported. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Outage Duration: 35 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0115619

Service Modifier: wired and wireless network services GSB, SUB, CSB, KATZ all staff and students - 2018/10/02 - 10:00

Modifier change

The Network Cat3850 Aggregation Switch Software which is used to manage network traffic through the switches will be upgraded.  Both wired and wireless network services will not be available for up to 30 minutes.  The network service outages will be as per the location schedule, dates and times listed below.   
 
gsb-ba (General Services Building)
sub-ba (Student Union)
     Start:  2018/10/09  22:00
     End:  2018/10/09 22:30 
 
csb-ba (Clinical Sciences)
katz-ba (Katz)
     Start: 2018/10/11 22:00
     End: 2018/10/11 22:30
Service Outage: PBX Phones North Campus Some Clients - 2018/10/02 - 08:30

Outage resolution

Start: 2018/10/02 08:30 - IST received reports some PBX (Private Branch Exchange) Nortel telephones located around North Campus were experiencing an issue. The affected clients may not have been able to make or receive calls. IST support analysts began investigating.
2018/10/02 09:05 - IST support analysts engaged a third party vendor for further investigation.
End: 2018/10/02 09:30 - The vendor determined a network card was down and they re-enabled it to restore service. No further issues have been reported and the vendor is monitoring. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Outage Duration: 60 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0115568

Service Modifier: Networking Services & VoIP Telephones 4th Floor Psychology Wing, BioSci Building - 2018/09/26 - 15:00

Modifier change

The switch that provides networking and voice over internet protocol (VoIP) services for the Psychology wing of the Biological Sciences building will be upgraded. Users will be unable to access wired and wireless networks and will be unable to use VoIP telephone services. The service outage is expected to last up to 30 minutes during the change window. 

Start: 2018/09/27 22:00 
End: 2018/09/27 23:00

Service Modifier: Course evaluations University Wide Course Instructors, students - 2018/09/19 - 11:00

Modifier change

Courseval software, that supports USRI (Universal Student Ratings of Instruction) questionnaires will be updated to the latest version.  The affected users will be unable to submit responses or display reports for the duration of the change.

Start: 2018/09/25  07:00
End: 2018/09/25   08:00

Service Modifier: IST Website - st.ualberta.ca University Wide Users requiring information from the IST Website - 2018/09/19 - 10:35

Modifier change

The instance istweb1-prod which hosts the public IST website will have the operating system patched. The IST Website ist.ualberta.ca will be unavailable for up to 10 minutes at anytime during the 1 hour change window.  
 
Start: 2018/09/19  22:00 
End: 2018/09/19  23:59