Notifications

Service Outage: www.ualberta.ca - 2018/02/16 - 10:10

Outage resolution

Start: 2018/02/16 10:10 - Clients began reporting the www.ualberta.ca website became unavailable. University Relations support teams began investigating.
2018/02/16 13:15 - Attempts to restore service failed. The root cause of the outage was still undetermined at this time and investigation continued.
End: 2018/02/16 14:40 - University Relations - Digital identified the issue as a bug in a faculty website which has been taken offline. They will continue to investigate until the root cause is identified and fixed, but all other websites are now reporting online and operational. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

Outage Duration: 4 hours, 30 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0100841

Service Outage: Virtual Private Network All Clients - 2018/02/11 - 05:30

Outage resolution

Start: 2018/02/11 05:30 - Analysts detected a problem with the Virtual Private Network (VPN) service that provides access to campus resources while off campus.
End: 2018/02/11 09:10 - VPN service was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Outage Duration: 3 hours, 40 minutes

This Outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0100406

Service Degradation: uLearn (BLackboard) Login - 2018/02/04 - 18:00

Degradation resolution

Start: 2018/02/03 15:30 - IST monitoring systems detected the coming expiry of uLearn SSL site certificate.
2018/02/04 15:30 - uLearn SSL site certificate expired, causing the login page to show a Privacy Error message that advises users that the site may be unsafe.
2018/02/04 17:20 - IST support teams continued to work on the issue.
End: 2018/01/28 21:30 - IST renewed the ssl certificate

Outage Duration: 6 hours

This Degradation information is based on the information available to IST at the time this alert was drafted. If you are affected by this Degradation and have more information, contact IST at 780-492-9400.
Reference: INC0099841

Service Outage: Universal Student Ratings of Instruction (USRI) website University Wide USRI users - 2018/02/02 - 09:45

Outage change

Universal Student Ratings of Instruction (USRI) website which gathers feedback from classes to help instructors, departments and faculties improve curriculum will not be available.  The CourseEval server will be upgraded.   Users will not be able to access the USRI website for the duration of the change window. The outage will last for approximately 4.5 hours. 
 
Start: 2017/02/07  15:30 
End: 2017/02/07  20:00
Service Modifier: Mobile Device Management University Wide AirWatch Users - 2018/02/02 - 08:49

Modifier change

Scheduled maintenance will be performed on the AirWatch CN628 environment, the Mobile Device Management application on February 6, 2018 3:00 am – February 6, 2018 7:00.   

During this time frame, AirWatch users can expect the following:

  • Admin users will not be able to log into the Web Console
  • New device users will not be able to enroll
  • Existing device users will not be able to access the VMware AirWatch® App Catalog or Self Service portal
  • Existing content in VMware AirWatch® Content Locker™ will continue to be accessible, however, new content will not be available



Start: 2018/02/06 03:00

End:  2018/02/06 07:00

Service Degradation: Login Issue - 2018/02/01 - 11:20

Degradation resolution

Start: 2018/02/01 11:20 - Clients were reporting the apps.ualberta.ca login was being presented as a Google login page instead of the university single sign-on page. IST began investigating a solution.
2018/02/01 16:30 - A configuration change was made and service was restored. Monitoring began to see if any issues reoccurred.
End: 2018/02/02 09:30 - No further issues have been reported. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Degradation Duration: 4 hours, 10 minutes
 
This Degradation information was based on the information available to IST at the time this alert was drafted. If you were affected by this Degradation and have more information, contact IST at 780-492-9400.
Reference: INC0099684

Service Outage: IT Services HUB All Users - 2018/01/28 - 19:25

Outage resolution

Start: 2018/01/28 19:25 - Monitoring systems detected that a number of network devices became unavailable in HUB which resulted in a loss of some IT services.
2018/01/28 19:35 - Facilities and Operations confirmed a power outage in HUB and began investigating.
End: 2018/01/28 21:00 - Power was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Outage Duration: 1 hour 35 minutes

This outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this outage and have more information, contact IST at 780-492-9400. Reference: INC0099315

Service Degradation: All websites hosted in Sitecore-3 (responsive framework) University Wide visitors that implement forms and/or event submissions; all Sitecore users that participate in workflows - 2018/01/18 - 15:30

Degradation resolution

Affected Users:  All websites hosted in Sitecore-3 (responsive framework) and their respective visitors that implement forms and/or event submissions; all Sitecore users that participate in workflows.
 
Issue: Sitecore-3 was unable to send email notifications consistently.  The affected services included workflows, forms, and event submissions.  Product Development was working with IST to troubleshoot and resolve the issue.  Due to the issue being intermittent, the system periodically sent email as expected.
 
Resolved as of 13:00 - Product Development reported the issue was resolved by the vendor today at 13:00. Testing confirmed the issue is fixed.
Service Degradation: All websites hosted in Sitecore-3 (responsive framework) University Wide visitors that implement forms and/or event submissions, all Sitecore users that participate in workflows - 2018/01/18 - 11:48

Degradation alert

Sitecore-3 is currently unable to send email notifications consistently due to an as-yet unknown issue.  The affected services include workflows, forms, and event submissions.  Product Development is working with IST to troubleshoot and resolve the issue.  Due to the issue being intermittent, the system may periodically send email as expected.
 
Next Update:  2018/01/18 15:00
Service Degradation: Some Websites & Web Apps - 2018/01/16 - 11:00

Degradation resolution

2018/01/16 11:00 – IST is investigating reports of issues with the following websites: 

2018/01/16 13:45 – The issue has been resolved for some of the affected sites. Analysts continue to investigate and resolve the issue.
End: 2018/01/16 15:00 – Service was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Degradation Duration: 4 hours

This outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this outage and have more information, contact IST at 780-492-9400. Reference: INC0098431