Although Oscar Cortes is one of IST’s awesome deskside support analysts, he is not a typical IT staffer. When he was young, he “preferred sports to technology”, especially playing soccer—“the real football”.
“I ask a question and there’s always an answer,” Jason says regarding the environment on the deskside team. “We support one another when we need to,” and, “they [colleagues] care about where you’re going and what you’re doing”.
As a Systems Analyst on the Application Hosting team, Vincent works to maintain hosted applications throughout the university and describes the team as one that is all about “maintenance, governance and support”.