As an Incident and Requests Fulfillment Management Lead, Scott “manage[s] incidents and improves the process” on a daily basis. At the university, “if anything breaks, support teams are engaged to fix it and we communicate it”.
Raymond Wheeler, one of IST’s Repair and Deployment Technicians, “likes hands-on fixing things, helping people [and] being able to see a problem through from start to finish”, an attitude which enables him to provide excellent classroom and lab su
Working in the northwest quadrant of campus, deskside analyst William Campbell looks after Graduate Studies and most of the Sciences including the Dean’s Office, CCIS, BioSci and Math - each having a wide range of requests that often involve netwo
Mike Fraser has been a Deskside Support Analyst in IST for less than a year, but he is considered to be the “e-mobility champion of Deskside” for his dedication helping IST’s clients whatever their needs and wherever they may be.