Navigating New Pathways

Suzelle Umeobieri, a business analyst with IST, is part of the team that is working on CAUS, the Campus Alberta Unified Services project.

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Keeping Watch

When a device in the data centre indicates a problem, Chakit Garg and fellow computer operators are on the move and keep pace with a clear system of protocols to ensure all is resolved.

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Team Builder

With an undergraduate degree in Science and a master’s degree in Business, and many years of experience in project management, Mark Edwards is well suited to work in IST’s Project Management Office.

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A Balanced Blend

Len Zhou’s career focus “was always in the IT realm” and one that steered him to the role of business analyst over time.

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The right tool for the right project

Although Walter Viale works for Information Services and Technology (IST), he “is not a technical guy”. As a financial business analyst, his field of expertise is on “the business side”.

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Fast Responder

As an Incident and Requests Fulfillment Management Lead, Scott “manage[s] incidents and improves the process” on a daily basis. At the university, “if anything breaks, support teams are engaged to fix it and we communicate it”.

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A Top Performer

All systems across the university running efficiently and working at top performance; as a Systems Analyst, this is Justin Slind’s main endeavor.

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Rapid Deployment

Raymond Wheeler, one of IST’s Repair and Deployment Technicians, “likes hands-on fixing things, helping people [and] being able to see a problem through from start to finish”, an attitude which enables him to provide excellent classroom and lab su

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