Fast Responder

As an Incident and Requests Fulfillment Management Lead, Scott “manage[s] incidents and improves the process” on a daily basis. At the university, “if anything breaks, support teams are engaged to fix it and we communicate it”.

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A Top Performer

All systems across the university running efficiently and working at top performance; as a Systems Analyst, this is Justin Slind’s main endeavor.

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Rapid Deployment

Raymond Wheeler, one of IST’s Repair and Deployment Technicians, “likes hands-on fixing things, helping people [and] being able to see a problem through from start to finish”, an attitude which enables him to provide excellent classroom and lab su

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Opportunities Abound

Working in the northwest quadrant of campus, deskside analyst William Campbell looks after Graduate Studies and most of the Sciences including the Dean’s Office, CCIS, BioSci and Math - each having a wide range of requests that often involve netwo

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Meet Mike Fraser

Mike Fraser has been a Deskside Support Analyst in IST for less than a year, but he is considered to be the “e-mobility champion of Deskside” for his dedication helping IST’s clients whatever their needs and wherever they may be.

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Here to Help

When one phones into IST they may have the opportunity to speak to John Morris, one of the IT Support Analysts on the team.

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The Google Project

Ever since Zachary Irmen graduated with a Computing Science degree from the University of Alberta, he’s been in the IT field for fifteen years.

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Communicating Success

Borislav Misita, a business analyst, is part of a small team within IST which is working on a big project: the Graduate Admissions.

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