As one of IST’s project coordinators, Victor Dong recently worked on the Shared Data Centre Infrastructure project, the goal of which is to create a shared services
As a deskside analyst working in the northern quadrant on campus, Kirk McKenzie’s main focus is to minimize technical interruptions for users.
Encouraging new ideas and adjustments to workflow are all part of the day-to-day for Shama Rana and fellow business analysts at IST.
As one of IST’s computer operators, Vedran Kurbegovic can monitor “pretty much any [IT] device on campus from a switch to a router to a computer”.
Nathan Willis likes to refer to himself and the other analysts on Kris Lizuck’s Deskside Support team as “the computer mechanics”—“the people that show up by your side when you have problems with your computer or the software that you are using”.
As an Application Support Analyst, Tawheed Sadiq’s everyday surrounds “anything and everything” to do with CCID Administration, Google Apps and Gmail.
Suzelle Umeobieri, a business analyst with IST, is part of the team that is working on CAUS, the Campus Alberta Unified Services project.
When a device in the data centre indicates a problem, Chakit Garg and fellow computer operators are on the move and keep pace with a clear system of protocols to ensure all is resolved.
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