First Contact

As one of IST’s computer operators, Vedran Kurbegovic can monitor “pretty much any [IT] device on campus from a switch to a router to a computer”.

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Front and Centre

Nathan Willis likes to refer to himself and the other analysts on Kris Lizuck’s Deskside Support team as “the computer mechanics”—“the people that show up by your side when you have problems with your computer or the software that you are using”.

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Making a Difference

As an Application Support Analyst, Tawheed Sadiq’s everyday surrounds “anything and everything” to do with CCID Administration, Google Apps and Gmail.

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Navigating New Pathways

Suzelle Umeobieri, a business analyst with IST, is part of the team that is working on CAUS, the Campus Alberta Unified Services project.

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Keeping Watch

When a device in the data centre indicates a problem, Chakit Garg and fellow computer operators are on the move and keep pace with a clear system of protocols to ensure all is resolved.

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Team Builder

With an undergraduate degree in Science and a master’s degree in Business, and many years of experience in project management, Mark Edwards is well suited to work in IST’s Project Management Office.

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A Balanced Blend

Len Zhou’s career focus “was always in the IT realm” and one that steered him to the role of business analyst over time.

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The right tool for the right project

Although Walter Viale works for Information Services and Technology (IST), he “is not a technical guy”. As a financial business analyst, his field of expertise is on “the business side”.

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