Roman Paszewski, an Information Services and Technology (IST) Deskside Support Analyst on Ashton Wong’s Deskside Support Team, feels that he is working on a great team and for “one of the best supervisors” he has ever had. Roman provides day-to-day IT support to his campus clients, and has recently been focussing on several larger projects: the university-wide Windows XP end-of-life project and the upgrading of FGSR’s anti-virus system. He has also been involved with IT consolidation efforts, helping to integrate new faculties into the IST model of support. The more challenging his work is, the more Roman enjoys it. But whether his assignments are routine or complex, Roman is always “trying to achieve good customer relations so that you are well known to the customer and the customer can trust you.”
Roman grew up in Gdansk, Poland before immigrating to Canada in 1993. He had “always had a mind for physics and science” and a great interest in computers, but it was not until he came to Edmonton and attended NAIT that he “was able to afford [his] first computer and get that [IT] voyage started.” After Roman completed NAIT’s Network Engineering Technology program, he worked in a variety of networking and help desk environments—including a 3-year work hiatus in Poland. When he returned to Edmonton, he completed a Network Analyst accelerated program through the Academy of Learning.
Roman first came to work at the university as a contract network analyst. He found working on campus enjoyable, with the staff at the university being “very friendly and full of positive energy toward making the university a better educational facility.” In fact, he liked working here so much that he applied to work for IST, and has been contributing to the positive energy he so admired since November 2013.