As a deskside analyst working in the northern quadrant on campus, Kirk McKenzie’s main focus is to minimize technical interruptions for users. Kirk, who works on Eric Cheung’s deskside team, specifically looks after the needs of chemistry and science faculties on campus. Technical requests can often take many forms and include varied tasks such as new hardware installations or inquiries around printers, and software licencing. For Kirk, resolving these issues all contribute to “enable teaching and learning and research” as users are able to continue accomplishing their goals uninhibited at the university.
Working with technology has always been commonplace for Kirk who enjoys dabbling with “building computers [and] networks at home”. Mostly self-taught, Kirk has built his knowledge from hands-on experience in previous helpdesk and analyst positions and his natural interest in the subject.