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When Iain Williamson moved from Toronto to Edmonton last summer, he not only changed his location, but also his career path. Iain had been working in the financial industry in Toronto, but was looking for “a new challenge, a new environment, and a different way of looking at things.” After considering the University of Alberta has a potential employer, and researching Information Services and Technology (IST) in particular, Iain joined the IST team. A key attraction of IST was that the department had won a Pink Elephant award in ITSM, an area he feels “is an important cornerstone for a high class IT organization.” Now, as an Associate Director of Relationship Management, Iain and his fellow Relationship Managers work with Deans and Vice-Deans to determine the information services needs of their faculties and departments, and to facilitate those needs through IST.
Iain had graduated with a degree in History from the University of Sheffield and had “dabbled with becoming a journalist” by writing sports reviews for a local newspaper, before he joined a software company in England which gave him “a very broad basis in technology.” He then specialized in change management and started working in the financial industry. When he joined Barclay’s in England, he got involved in service management and service delivery, which grew into product management and relationship management. After moving to Canada in 2006, Iain continued in the financial industry, working for RBC and Scotiabank in Toronto.
Iain has enjoyed his transition from working in the financial industry to working in the post-secondary public sector. He particularly likes working in relationship management at the university, as it is not all about standardization but often about finding “new things and new technologies to support clients.” Iain and his colleagues, indeed all of IST, “are there to make sure that the university gets the most out of its information technology and to make sure that IST grows with the university and [aligns] its skills and capabilities with what the university needs.”