News

USRI Course Evaluations

USRI, or Universal Student Ratings of Instruction, were created to gather student feedback on courses using a basic set of mandated questions. USRI course evaluations gather feedback from classes to help instructors, departments and faculties improve curriculum and instruction. The results also serve as one important factor in decisions affecting the career of your instructor.

Evaluations are available for completion beginning Thursday, November 27th and run through Wednesday, December 3rd.

When the evaluation period opens on November 27th, students will receive an email with a list of their courses and a link to complete the evaluation(s).

We encourage you to complete the evaluation(s) as your feedback is valuable and will help to improve curriculum and instruction for future students participating in the course. Evaluations are easy to complete and should take less than ten minutes.

For additional information, view our list of FAQ's.
If you would like to see results from the USRI course evaluations, click here.

"Accuracy is Key"

As a Senior Business Analyst for IST, Steve Kelcher is working for the IT Consolidation Program on projects such as the Consolidation Gap Assessment and Connected Support Service Discovery. He works with IST's existing clients to evaluate the success of past consolidations and identify opportunities for future merges and rationalizations. He also engages in “a lot of communication” with IST’s operational teams in order “to assess what’s working, where [there are] problems, and what needs to be fixed”. Steve feels that the most important part of his job is “being thorough and really listening and understanding what people are trying to tell me so that when I come back and report, I’m not misrepresenting anybody or anybody’s team, so accuracy is key”.

Steve’s extensive background in IT and business analysis enables him “to interact with technical staff and talk their language” as well as to communicate with, and understand, the business requirements of his clients. He began his IT career in the dot-com era before, and during, his studies in Computing Science at the University. After completing his degree, he started his own software development company where he eventually stopped coding and started doing business analysis and project management. More recently, Steve worked on the City of Edmonton’s transition to Google which “went well but definitely had some challenges”.

Steve enjoys working for IST as “it doesn’t have that kind of old treadmill feel that a lot of [his] bigger institutional clients have had”. IST’s “really open, friendly environment makes all the difference”.

Success of the team

A day in the life of Roxanne Kits, Senior Project Manager at IST, consists of “managing project activities and teams, communicating with stakeholders [and] establishing reporting”. That’s mainly due to the fact that she works in the IT Consolidation Program within IST. Roxanne views consolidation as a benefit to the university that will enable people to “collaborate better across campus to use services better and use people better”.

Within this scope, Roxanne has been busy focusing on the project gap assessment survey. The project, which is a cumulative assessment of the last five years to measure objective metrics, was completed on time this past August thanks to the hard work of Roxanne and team.

Though pleased with her team’s accomplishments, she is humble, and mentions the success is due to “everybody within IST help[ing] to make it successful”. The department is full of “… strong people. They all have a single vision of where we’re going … people are really positive and always trying to do their best, so in that respect it’s a really great place to work”.

Likes to stay busy

Lorraine McCrimmon “likes to stay busy” and as IST’s Service Delivery Manager for PeopleSoft she is kept very busy going “to a lot of meetings, . . . looking after production issues if they come up, managing change requests to the application, working on upgrades and, right now, working on a pre-upgrade”. Lorraine “had lots of experience with PeopleSoft” when she was working for the Government of Alberta. Her challenge now is to further adapt the product to the University’s needs. And, as part of IST’s Enterprise Applications team, Lorraine works closely with that team’s other members to streamline and enhance the PeopleSoft processes which will “make life easier for HR staff across the University”.

Lorraine worked in payroll at the GoA “for many years” and has been certified by the Canadian Payroll Association. When she got into “the systems stuff” on the GoA’s PeopleSoft project, she attended NAIT at nights and received first, her Computer Systems Technology diploma, and second, her Bachelor of Applied Information Systems Technology. Needing a change, and seeing IST’s posting for a PeopleSoft position, brought Lorraine to the University. She enjoys working for IST and feels that the most important part of her job is recognizing that “I’m here to provide a service and to make sure that I work together with all the stakeholders to provide the best possible product for the University”.

S.W.A.N.

As part of the main telecommunications team on campus, Kamil Dharshi is tasked with responding to “a volume of requests from users all over” regarding mobility services. On any given day, the telecommunications analyst could be ordering, troubleshooting or assisting with general mobile phone inquiries. During specific times of the year, he is busy fielding requests on the newest cell phones being released.

Not one to remain in a single specialty, Kamil thrives on embracing new opportunities and assisting fellow team members, “anything I can do … to collaborate, come up with ideas and make everything more efficient for our customer interactions”.

The role provides Kamil, above all, with freedom from the typical IT position to build client relationships through personal interactions, “some people think IT work is behind the scenes, you’re emailing, you’re on the phone, but I’ve tried to branch out from that and I’ve tried to go and meet the client; anything I can do to see the client in person and chat with them.”