Attentive & Organized

As Executive Assistant to the Directors, Zdena’s days are filled with attending all the directors team meetings, taking minutes, and creating agendas. She says that the most important part of her job, besides showing up, is her relationship with her co-workers and building their trust. Accuracy in her agendas and minutes are also important in her role and “making sure the agendas are completed.” In a position that requires such “attention to detail”, Zdena is confident and says, “I like to pride myself on my organization.” She believes that, “[being] a people person when you’re assisting five people [is] definitely helpful.”

Zdena has worked at the University for over five years, and working at IST has been the happiest she’s ever been at a job. “I really like the culture and I really really like my co-workers and my boss.” Zdena works on the Associate Executive team with supervisor Amanda Danis and says she’s “met so many cool people. People [here] are really easy to work with.”

USRI Course Evaluations

USRI, or Universal Student Ratings of Instruction, were created to gather student feedback on courses using a basic set of mandated questions. USRI course evaluations gather feedback from classes to help instructors, departments and faculties improve curriculum and instruction. The results also serve as one important factor in decisions affecting the career of your instructor.

Evaluations are available for completion beginning Thursday, November 27th and run through Wednesday, December 3rd.

When the evaluation period opens on November 27th, students will receive an email with a list of their courses and a link to complete the evaluation(s).

We encourage you to complete the evaluation(s) as your feedback is valuable and will help to improve curriculum and instruction for future students participating in the course. Evaluations are easy to complete and should take less than ten minutes.

For additional information, view our list of FAQ's.
If you would like to see results from the USRI course evaluations, click here.

"Accuracy is Key"

As a Senior Business Analyst for IST, Steve Kelcher is working for the IT Consolidation Program on projects such as the Consolidation Gap Assessment and Connected Support Service Discovery. He works with IST's existing clients to evaluate the success of past consolidations and identify opportunities for future merges and rationalizations. He also engages in “a lot of communication” with IST’s operational teams in order “to assess what’s working, where [there are] problems, and what needs to be fixed”. Steve feels that the most important part of his job is “being thorough and really listening and understanding what people are trying to tell me so that when I come back and report, I’m not misrepresenting anybody or anybody’s team, so accuracy is key”.

Steve’s extensive background in IT and business analysis enables him “to interact with technical staff and talk their language” as well as to communicate with, and understand, the business requirements of his clients. He began his IT career in the dot-com era before, and during, his studies in Computing Science at the University. After completing his degree, he started his own software development company where he eventually stopped coding and started doing business analysis and project management. More recently, Steve worked on the City of Edmonton’s transition to Google which “went well but definitely had some challenges”.

Steve enjoys working for IST as “it doesn’t have that kind of old treadmill feel that a lot of [his] bigger institutional clients have had”. IST’s “really open, friendly environment makes all the difference”.

Success of the team

A day in the life of Roxanne Kits, Senior Project Manager at IST, consists of “managing project activities and teams, communicating with stakeholders [and] establishing reporting”. That’s mainly due to the fact that she works in the IT Consolidation Program within IST. Roxanne views consolidation as a benefit to the university that will enable people to “collaborate better across campus to use services better and use people better”.

Within this scope, Roxanne has been busy focusing on the project gap assessment survey. The project, which is a cumulative assessment of the last five years to measure objective metrics, was completed on time this past August thanks to the hard work of Roxanne and team.

Though pleased with her team’s accomplishments, she is humble, and mentions the success is due to “everybody within IST help[ing] to make it successful”. The department is full of “… strong people. They all have a single vision of where we’re going … people are really positive and always trying to do their best, so in that respect it’s a really great place to work”.

Likes to stay busy

Lorraine McCrimmon “likes to stay busy” and as IST’s Service Delivery Manager for PeopleSoft she is kept very busy going “to a lot of meetings, . . . looking after production issues if they come up, managing change requests to the application, working on upgrades and, right now, working on a pre-upgrade”. Lorraine “had lots of experience with PeopleSoft” when she was working for the Government of Alberta. Her challenge now is to further adapt the product to the University’s needs. And, as part of IST’s Enterprise Applications team, Lorraine works closely with that team’s other members to streamline and enhance the PeopleSoft processes which will “make life easier for HR staff across the University”.

Lorraine worked in payroll at the GoA “for many years” and has been certified by the Canadian Payroll Association. When she got into “the systems stuff” on the GoA’s PeopleSoft project, she attended NAIT at nights and received first, her Computer Systems Technology diploma, and second, her Bachelor of Applied Information Systems Technology. Needing a change, and seeing IST’s posting for a PeopleSoft position, brought Lorraine to the University. She enjoys working for IST and feels that the most important part of her job is recognizing that “I’m here to provide a service and to make sure that I work together with all the stakeholders to provide the best possible product for the University”.