Live Chat & Phone:(780) 492-9400 7:30am – 7:30pm Mon – Fri
USRI, or Universal Student Ratings of Instruction, were created to gather student feedback on courses using a basic set of mandated questions. USRI course evaluations gather feedback from classes to help instructors, departments and faculties improve curriculum and instruction. The results also serve as one important factor in decisions affecting the career of your instructor.
Evaluations are available for completion beginning Thursday, April 2nd and run through Friday, April 10th.
When the evaluation period opens on April 2nd, students will receive an email with a list of their courses and a link to complete the evaluation(s).
We encourage you to complete the evaluation(s) as your feedback is valuable and will help to improve curriculum and instruction for future students participating in the course. Evaluations are easy to complete and should take less than ten minutes.
Complete course evaluations now! (Open April 2nd)
For additional information, view our list of FAQ's. If you would like to see results from the USRI course evaluations, click here.
As an Incident and Requests Fulfillment Management Lead, Scott “manage[s] incidents and improves the process” on a daily basis. At the university, “if anything breaks, support teams are engaged to fix it and we communicate it”. It’s a task that necessitates a careful balance between informing the correct teams and individuals as to the impact, while also actively working to resolve the issue at hand, “it can be very action-packed at times … everyday is different”.
There are many teams involved in providing an IT service to the University so it’s important to respond to incidents quickly and effectively so the University of Alberta can teach students and provide a place for research. With the knowledge gained from the Microsoft Certified Systems Engineer, or MCSE, certification course and several years in incident management roles Scott is able to apply valuable learned concepts effectively towards the resolution and prevention of incidents.
Now a systems analyst with IST’s Application Hosting team, Greg Borreson enjoys “working with a large number of IT people” that covers a broad “number of specialities”. Previously, Greg was part of a two-person IT team supporting all the staff under the Dean of Students and University Student Services. Providing day-to-day IT support to “about 240 people” took all of his time. However, as part of IST’s larger team Greg has the time and resources available “to solve some of those long-standing projects that [he] had never been able to get around to” for old clients while also tackling new projects for other clients.
Whether an IT application requires support or needs to be fixed or even replaced, Greg and his co-workers on the Application Hosting team can resolve the issue or call on another IST team to help. Sometimes they “need to find the institutional knowledge where it still exists and access it”, or they may have “to go delving into code in order to see what is happening when and why”, or they may even have “to reverse engineer the problem”. And, if it is not “a fix that Application Hosting can perform”, it becomes a project for another IST team.
Greg’s “new normal is that there is always something interesting happening in IST, and always something that can be used as soon as people know about it”, and most importantly a lot of support from his team and all of IST.
All systems across the university running efficiently and working at top performance; as a Systems Analyst, this is Justin Slind’s main endeavor. Working on the Infrastructure Applications Team, Justin is one of the drivers behind the scenes to ensure all systems are functioning at peak performance: “everything in the university all the servers, switches and network infrastructure [are] monitored in case there are any problems…”. By using the infrastructure reporting and monitoring system, IMRS, the team is able to effectively perform tests to determine current status and productivity of all equipment.
In the day-to-day, Justin additionally liaises with the vendor of the IMRS software to resolve any outstanding issues or bugs recognized while using the reporting system. As a recent graduate of Grant MacEwan University, Justin is certainly exercising the newfound knowledge from his computing science degree in his role here at IST.
Raymond Wheeler, one of IST’s Repair and Deployment Technicians, “likes hands-on fixing things, helping people [and] being able to see a problem through from start to finish”, an attitude which enables him to provide excellent classroom and lab support. Although most requests for support can be scheduled for the convenience of the client, emergency requests such as having a classroom automation system “die and we had to quickly swap it in the ten minute period before a class” require an immediate response from Raymond and his co-workers. During slower times, Raymond helps with campus lab renewals, “taking all the old equipment out, installing the new equipment, [and managing] all the cables”. Ultimately, Raymond feels that the most important part of his job “is addressing tickets as soon as possible, and keeping the classrooms running”.
Raymond earned “a couple of diplomas” from NAIT, one in Electrical Engineering Technology and another in Digital Media and IT. After graduation, he worked at MacEwan University providing IT and audio visual support among other duties for four years until he joined the University of Alberta and became an integral member of IST’s Repair and Deployment team.
Page 1 of 21