OUTAGE RESOLUTION: Authentication to UWS – 2013/02/12 | Notifications | ITPulse

OUTAGE RESOLUTION: Authentication to UWS – 2013/02/12

What happened?
A server that provides authentication to the University Wireless Service (UWS) experienced an issue.

Who was affected?
All UWS users were affected by this outage.

What was the impact?
The affected users were not able to stay connected to UWS and new connections to UWS could not be made.

What was timeline of the incident?
Start: 2013/02/12 11:00 – Users began to report a problem with UWS.
2013/02/12 11:05 – IT support analysts began working on the issue.
End: 2013/02/12 11:30 – Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.