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What happened?Authentication for some University of Alberta services experienced an outage.
Who was affected?Users attempting to authenticate were affected.
What was the impact?The affected users could not authenticate.
What was the timeline of the incident?Start: 2013/03/07 11:55 – IT support analysts discovered a problem with services authenticating.2013/03/07 12:00 – IT support analysts started investigating the issue.End: 2013/03/07 12:20 - The issue was resolved.