Live Chat & Phone:(780) 492-9400 7:30am – 7:30pm Mon – Fri
What happened?A server that hosts the eClass Live! service experienced an issue.
Who was affected?All eClass Live! users were affected by this outage.
What was the impact?The affected users were not able to access the eClass Live! service.
What was timeline of the incident?Start: 2013/03/07 10:15 – IT support analysts discovered a problem with the eClass Live! service.2013/03/07 10:20 – IT support analysts investigated the issue.End: 2013/03/07 10:45 – IT support analysts restored eClass Live! service.