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What happened? A server that hosts the eClass Live! service experienced an issue.
Who was affected? All eClass Live! users were affected by this outage.
What was the impact? The affected users were not able to access the eClass Live! service.
What was timeline of the incident?
Start: 2013/03/06 20:30 – IT support analysts discovered a problem with the eClass Live! service.
2013/03/06 20:40 – IT support analysts investigated the issue.
End: 2013/03/06 21:25 – IT support analysts restored eClass Live! service.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.