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What happened?Two Voice over IP (VOIP) switches in Centennial Centre for Interdisciplinary Science (CCIS) experienced an issue.
Who was affected?Approximately 100-200 CCIS users attempting to use internet and VoIP phone services were affected by this outage.
What was the impact?The affected users were not able to connect to the internet or place a VoIP call.
What was the timeline of the incident?Start 2013/03/21 15:00 – Monitoring systems discovered a problem with the VoIP switches in CCIS.2013/03/21 15:25 – IT support analysts began working on the issue.End: 2013/03/21 15:50 – Service was restored.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.