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What happened?The Bear Tracks application experienced an issue during nightly maintenance and the website became inaccessible.
Who was affected?All users of Bear Tracks attempting to access the website were affected by this outage.
What was the impact?The affected users were not able to log into Bear Tracks.
What was the timeline of the incident?Start: 2014/03/01 06:00 – IT support analysts discovered an issue with Bear Tracks and began investigating.End: 2014/03/01 09:20 – Service was restored.
This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.