OUTAGE RESOLUTION: Kinsella Switch is Down – 2014/03/26 | Notifications | ITPulse

OUTAGE RESOLUTION: Kinsella Switch is Down – 2014/03/26

What happened?
The network switch that provides network connectivity to the Kinsella Research Station experienced an issue.

Who was affected?
All users at the Kinsella Research Station were affected by this outage.

What was the impact?
The affected users were not able to access the University of Alberta network or the internet.

What was the timeline of the incident?
Start: 2014/03/26 00:25 – Monitoring systems discovered a problem with the Kinsella network switch.
2014/03/26 01:00 – IT support analysts began working on the issue.
2014/03/26 02:00 – Monitoring systems displayed the device as online.
End: 2014/03/26 08:00 – IT support analysts confirmed that service is completely restored.

This outage information is based on the information available to IST at the time this alert was drafted.  More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.