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What happened?IST’s BlackBerry Enterprise Service (BES) was not functioning.
Who was affected?All University of Alberta BlackBerry users who use IST’s BlackBerry Enterprise Service.
What was the impact?The affected users were not able to to send/receive messages, and update their calendars on their BlackBerry devices.
What was the timeline of the incident?Start: 2014/03/23 09:00 – Users called to indicate a problem with the BES2014/03/23 17:40 – IT support analysts began working on the issue.End: 2014/03/23 19:28 – Service was restored.
This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.