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UPDATE TO: “What was the impact”, and “What was the timeline”
What happened?A server that provides IIS Web Services was experiencing an issue.
Who was affected?Administrative staff trying to access IIS Web Services were being affected by this outage.
What was the impact?The affected users were able to access IIS Web Services.
The following websites may not have been accessible:
What was the timeline of the incident?Start: 2014/03/22 01:45 - Monitoring systems discovered a problem with Shared IIS Web Services.2014/03/22 02:40 – IT support analysts began working on the issue.End: 2014/03/22 03:15 - Service was restored.
This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.