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What happened?The Blackboard uLearn service for the School of Business experienced an issue.
Who was affected?School of Business uLearn users were affected by this outage.
What was the impact?The affected users accounts were marked as disabled and could not access the uLearn service.
What was the timeline of the incident?Start: 2014/03/21 14:40 – Users reported an issue with the uLearn service.2014/03/21 14:46 – IT support analysts began working on the issue.End: 2014/03/21 14:50– Users confirmed that the issue was resolved. Service was restored.
This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.