OUTAGE RESOLUTION: Pharmacy Computers – 2014/03/20 | Notifications | ITPulse

OUTAGE RESOLUTION: Pharmacy Computers – 2014/03/20

What happened?
A network switch providing service to the Faculty of Pharmacy and Pharmaceutical Sciences experienced an issue.

Who was affected?
Faculty of Pharmacy and Pharmaceutical Sciences users were affected by this outage.

What was the impact?
The affected users were not able to access the Pharmacy servers or the internet.

What was the timeline of the incident?
Start: 2014/03/20 07:30 – IT support analysts discovered an issue with Pharmacy network connections.
2014/03/20 07:35 – IT support analysts began working on the issue.
2014/03/20 09:30 – IT support analysts reconfigured the settings on a network switch and began verifying a resolution with users.
End: 2014/03/20 9:40– Users confirmed that the issue was resolved. Service was restored.

This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.