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What happened?Two computer labs in General Services Building (GSB 866 and GSB 217) were unable to load Windows.
Who was affected?Users of these labs who needed to start or reboot their computers were affected by this outage.
What was the impact?The affected users were unable to load Windows when they started or rebooted their computers. Computers that had not been shut down were not affected.
What was the timeline of the incident?Start: 2014/03/10 14:50 – Users reported an issue with GSB lab computers.2014/03/10 14:55 – IT support analysts began working on the issue.End: 2014/03/10 15:20 – Service was restored.
This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.