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What happened?Some users attempting to access University of Alberta IT services from off-campus experienced issues with network connectivity.
Who was affected?Some off-campus users attempting to access University of Alberta IT services were affected by this outage.
What was the impact?The affected users were unable to access University of Alberta IT services such as Bear Tracks, Gmail and University of Alberta webpages.
What was the timeline of the incident?Start: 2014/03/05 10:45 – IT support analysts discovered an issue with single sign on services.2014/03/05 10:50 – IT support analysts began investigating the issue.2014/03/05 11:00 – An external internet service provider was found to be experiencing issues and IST analysts began working with them to restore IT services.2014/03/05 13:05 – The vendor repaired the issue and users were contacted to verify a restoration of service.End: 2014/03/05 13:40 – Service was confirmed to be restored.
This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.