OUTAGE RESOLUTION: F&O and University Relations File Sharing Service - 2014/03/06 | Notifications | ITPulse

OUTAGE RESOLUTION: F&O and University Relations File Sharing Service - 2014/03/06

What happened?
The file sharing service for University Relations in the General Services Building (GSB) and Facilities and Operations experienced an issue.
 
Who was affected?
Users in University Relations in GSB and Facilities and Operations were affected by this outage.
 
What was the impact?
The affected users were not able to access the file sharing service.
 
What was the timeline of the incident?
Start: 2014/03/05 11:14 – IT support analysts discovered an issue with the F&O and University Relations File Sharing Service.
2014/03/05 11:15 – IT support analysts began working on the issue.
2014/03/05 15:00 – University Relations users in GSB began to report issues.
End: 2014/03/06 00:30 - Service was restored.
 
This outage information is based on the information available to IST at the time this alert was drafted.  More information about this outage can be found at http://ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.