OUTAGE RESOLUTION: Virtual Machine Server Hosting Environment – 2014/03/03 | Notifications | ITPulse

OUTAGE RESOLUTION: Virtual Machine Server Hosting Environment – 2014/03/03

OUTAGE RESOLUTION: Virtual Machine Server Hosting Environment – 2014/03/03

What happened?
The Virtual Machine Server Hosting environment experienced an issue.

Who was affected?
Users of affected services hosted on Virtual Machine servers were affected. This included ITSM Reports.

What was the impact?
The affected users were not able to access the affected services or the services were slow.

What was the timeline of the incident?
Start: 2014/03/03 15:00 – IT support analysts discovered an issue with the ITSM reports server.
2014/03/03 16:00 – Users began to report an issue with Team Dynamix and investigation indicated the issues were linked.
2014/03/03 16:05 – IT analysts discovered a SAN connectivity problem in the Virtual Machine environment and began investigating the issue to restore the service.
2014/03/03 18:40 - IT analysts restored service with Team Dynamix. Investigation with the ITSM Reports issue continued.
2014/03/04 08:10 – IT analysts began re-balancing Virtual Machines.
End: 2014/03/04 09:50 - Service was restored.