OUTAGE RESOLUTION: H.M. Tory Building Power Outage – 2014/02/28 | Notifications | ITPulse

OUTAGE RESOLUTION: H.M. Tory Building Power Outage – 2014/02/28

What happened?
The electrical power servicing the Henry Marshall Tory (H.M. Tory) Building Breezeway experienced an issue and caused IT services to be inaccessible.

Who was affected?
Users of H.M. Tory Building classrooms W1 and W2 were affected by this outage.

What was the impact?
The affected users were not able to access IT services including wired internet and Smart Classroom Technologies.

What was the timeline of the incident?
Start: 2014/02/28 09:00 – IT support analysts received a call about an issue with a Smart Classroom and began investigating.
2014/02/28 09:05 – IT support analysts began working on the issue and contacted Facilities and Operations when a power outage was discovered.
End: 2014/02/28 11:30 – Power was restored and audiovisual equipment was tested to ensure functionality. All IT Services were confirmed to be restored.

This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.