OUTAGE RESOLUTION: Bear Tracks Inaccessible – 2014/02/26 | Notifications | ITPulse

OUTAGE RESOLUTION: Bear Tracks Inaccessible – 2014/02/26

What happened?
Accessibility to Bear Tracks experienced an issue.

Who was affected?
Anyone trying to access Bear Tracks were being affected by this outage.

What was the impact?
The affected users were not able to login to Bear Tracks.

What was the current timeline of the incident?
Start: 2014/02/26 17:15 - User reported the issue.
2014/02/26 17:20 – IT support began working on this issue.
End: 2014/02/27 06:00 - Service was restored.

This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.