OUTAGE RESOLUTION: RE Phillips Switch – 2014/02/26 | Notifications | ITPulse

OUTAGE RESOLUTION: RE Phillips Switch – 2014/02/26

What happened?
A switch that provides network access for users in the RE Phillips Services Building experienced an issue.

Who was affected?
No users were affected by this event.

What was the impact?
Services were not impacted by this event.

What was the timeline of the incident?
Start: 2014/02/26 08:00 – Monitoring discovered an issue with a network switch in the RE Phillips Services Building.
2014/02/26 08:30 – IT support analysts began investigating the issue.
2014/02/26 09:20 – IT support determined that no users lost network connectivity. The switch was monitored to ensure that no further issues occurred.
End: 2014/02/28 15:00 – Service was confirmed to be restored.

This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.