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What happened?The Lightweight Directory Access Protocol (LDAP) service that is used to authenticate access to a number of IT services was experiencing an issue.
Who was affected?Users attempting to access IT services that use LDAP authentication may have been affected by this outage.
What was the impact?The affected users experienced difficulty accessing IT services that use LDAP authentication.
What was the timeline of the incident?Start: 2014/02/25 09:20 – IT support analysts reported an issue with LDAP authentication.2014/02/25 09:25 – IT support analysts began working on the issue.2014/02/25 10:00 - A workaround was identified and implemented to reduce the impact of issue.2014/02/25 10:45 - Failed connection attempts were redirected to eliminate connection failures.End: 2014/02/25 11:35 – Service was restored.
This outage information was based on the information available to IST at the time this alert was drafted. More information about this outage can be found at http://ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.