OUTAGE RESOLUTION: ESQ Network Switch – 2014/02/20 | Notifications | ITPulse

OUTAGE RESOLUTION: ESQ Network Switch – 2014/02/20

What happened?
A network switch on the first floor of Enterprise Square (ESQ) was experiencing an issue.

Who was affected?
ESQ users on the first floor attempting to use internet and VoIP phone services were affected by this outage.

What was the impact?
The affected users were not able to connect to the internet or place a VoIP call.

What was the timeline of the incident?
Start: 2014/02/20 20:00 – Monitoring systems discovered a problem with a network switch at Enterprise Square.
2014/02/20 20:05 – IT support analysts began working on the issue.
End: 2014/02/20 21:15 – Service was restored.

This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.