OUTAGE RESOLUTION: Servers experiencing interruption in service – 2014/02/12 | Notifications | ITPulse

OUTAGE RESOLUTION: Servers experiencing interruption in service – 2014/02/12

What happened?
Some servers hosted by IST experienced an interruption in service due to a failed Storage Area Network (SAN) switch change.

Who was affected?
Some users of IST hosted servers were affected by this outage. Affected users included:
• Information Services and Technology (IST)
• University Digital Strategy (UDS)
• Med IT
• The Faculty of Extension
• Ancillary Services
• Women’s and Children's Health Research Institute (WCHRI)

What was the impact?
The affected users were unable to access their respective services during the outage.

What was timeline of the incident?
Start: 2014/02/12 01:00 – IST support analysts discovered an issue with the SAN change which was
affecting servers.
2014/02/12 01:05 – IST support analysts began working on the issue.
2014/02/12 04:00 – IST support analysts began to identify and restore affected services.
2014/02/12 14:15 – IST support analysts continued to monitor for, and repair affected services.
2014/02/12 14:50 – Service was restored for Ancillary Services users. IST began verifying that all affected
services had been restored.
End: 2014/02/12 16:58 – Service was confirmed to be restored.

This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.