OUTAGE RESOLUTION: ualberta.ca Redirect – 2014/02/12 | Notifications | ITPulse

OUTAGE RESOLUTION: ualberta.ca Redirect – 2014/02/12

What happened?
University of Alberta websites including the main page (ualberta.ca) and the "Find a Person" Directory Service (http://webapps.srv.ualberta.ca/search/) experienced an issue.

Who was affected?
Users attempting to access ulberta.ca or http://webapps.srv.ualberta.ca/search/ were affected by this outage.

What was the impact?
The affected users were unable to access ualberta.ca or http://webapps.srv.ualberta.ca/search/. The webpages redirected to another site.

What was timeline of the incident?
Start: 2014/02/12 08:10 – Users reported an issue with ualberta.ca.
2014/02/12 08:15 – IST support analysts began investigating the issue.
2014/02/12 09:35 – The issue was identified.
2014/02/12 09:40 – It was discovered that the Directory Service was also affected.
End: 2014/02/12 09:45 – The issue was repaired and service was restored.

This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.