OUTAGE RESOLUTION: ECHA Network Outages - 2014/02/10 | Notifications | ITPulse

OUTAGE RESOLUTION: ECHA Network Outages - 2014/02/10

OUTAGE RESOLUTION: ECHA Network Outages - 2014/02/10

What happened?
Network switches in Edmonton Clinic Health Academy (ECHA) classrooms experienced a loss of power.

Who was affected?
Users in ECHA classrooms were affected.

What was the impact?
Users were not able to access wired network services, including the internet, shared network drives, and shared network printers.

What was timeline of the incident?
Start: 2014/02/08 11:28 – Monitoring systems discovered an issue with network switches in ECHA.
2014/02/10 08:00 – IT support analysts began working on the issue.
End: 2014/02/10 09:00 – Service was restored.

This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.