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What happened?A central router that connects the university to the internet experienced an issue.
Who was affected?All users at the university were affected by this outage.
What was the impact?The affected users were not able to access the internet.
What was the timeline of the incident?Start: 2013/11/15 11:25 – Users began reporting issues with connecting to the internet.2013/11/15 11:26 – IT support analysts began working on the issue.2013/11/15 11:30 – Internet connectivity was restored.2013/11/15 11:40 - IT analysts at Augustana began reporting internal network access issues.End: 2013/11/15 11:50 - Internal network connectivity at Augustana was restored.
This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at http://ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.