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What happened?The Information Services and Technology (IST) website (http://ist.ualberta.ca) was inaccessible.
Who was affected?Any user wishing to visit the IST website was affected by this outage.
What was the impact?The affected users were unable to load IST web pages.
What was the timeline of the incident?Start: 2013/11/15 07:10 – IT support analysts discovered a problem with the IST web site.2013/11/15 07:30 – IT support analysts began working on the issue.End: 2013/11/15 08:35 – Service was restored.
This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.