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What happened?Some Academic Information and Communication Technologies (AICT) public computer labs/classrooms experienced issues authenticating to access the internet. Who was affected?All students and staff at the following locations were affected:
What was the impact?The affected users were not be able to authenticate with their CCID (Campus Computing ID) to gain access to the internet.
What was the timeline of the incident?Start: 2013/11/12 11:10 – Users reported issues with authenticating to access the internet.2013/11/12 11:35 – IT support analysts began working on the issue.End: 2013/11/12 12:00 – Service was restored.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.