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What happened?Users were unable to access the network at Campus Tower & College Plaza.
Who was affected?Users trying to access UWS services within these premises.
What was the impact?Users were not be able to access UWS services.
What was timeline of the incident?Start: 2013/11/10 16:36 – IT support is currently investigating this issue and will restore the service as soon as possible.2013/11/10 17:21 – Power was restored and IT support analysts began restoring services.End: 2013/11/10 17:35 - Service was restored.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.